Case Study: Central Management Corporation
Nursing Homes improve admissions and Medicaid eligibility workflow"Our nursing home staff can now directly communicate with Medicaid in reference to certification forms, reimbursement forms and claims attachments. Approval from Medicaid was taking, on average, three weeks and now it is being received within one day."
Jamie Shelton
Chief Operating Officer
Central Management Corporation
Name and Location
Central Management Corporation (CMC)
Winnfield, Louisiana
Customer Overview
Owner of 18 nursing facilities throughout Louisiana.
Focus
Medicaid Workflow
Issue
Communication between CMC Nursing Homes and Louisiana Medicaid - Monroe Long-Term Support and Services Office.
Solution
Covisint
Results
- 12-day reduction in Medicaid certification turnaround time
- 50 percent reduction in medical & mental evaluation form creation time
- 50 percent reduction in form reprocessing
- Four-day response-time improvement on Medicaid claim attachment requests
- Greater staff efficiency
